Technical support
Support through tickets and email, with phone support in the highest tier.
SUPPORT01.
24/7/365 supportA team ready to help
02.
MonitoringResources and services
03.
External backups20 to 250 GB depending on plan
04.
Expertise multi-plateformeLinux, Windows, cPanel, Plesk
HOSTOWEB MANAGED SERVICES
Focus on your business.
Focus on your business.
We'll look after your infrastructure.
Server administration requires time, attention and specialist skills. HOSTOWEB managed services complement the support included in your hosting plan.
From essential support to proactive operations, choose the assistance level that fits your VPS, cloud, dedicated servers or colocated equipment.
Find the right tier COMPLETE SUPPORT
The technology, without the complexity.
Essential services plus advanced options according to your chosen plan.
Monitoring & alerts
Resource monitoring, application monitoring and proactive alert handling depending on the plan.
OBSERVABILITYSystem administration
OS, PHP and web server administration, with scheduled updates depending on the service tier.
MAINTENANCEExternal backups
External backup storage ranging from 20 to 250 GB depending on your plan.
CONTINUITY OUR MANAGED SERVICE PLANSThe right support,
The right support,
at the right level.
Compare the specific services included in our three service tiers.
| PRESTATIONS INCLUSESSupport tailored to you.13 features to compare |
LEVEL 01
Standard
The essentials
Basic plan |
LEVEL 02
Startup
Day-to-day administration
88EUR / mois |
LEVEL 03
Premium
More proactive operations
242EUR / mois |
|---|---|---|---|
| 24/7 support by email and tickets | ✓ | ✓ | ✓ |
| 24/7 telephone support | — | — | ✓ |
| 24/7 hardware replacement | ✓ | ✓ | ✓ |
| cPanel / Plesk installation and assistance | ✓ | ✓ | ✓ |
| PHP installation, updates and recompilation | — | ✓ | ✓ |
| Apache, Nginx, IIS: installation and assistance | — | ✓ | ✓ |
| Server migration assistance | ✓ | ✓ | ✓ |
| Resource usage monitoring | ✓ | ✓ | ✓ |
| Web, email, ping and application service monitoring | — | ✓ | ✓ |
| Monthly OS, kernel and security updates | — | ✓ | ✓ |
| Proactive security updates and RAID monitoring | — | — | ✓ |
| Proactive server alert response | — | — | ✓ |
| External backup storage | 20 Go | 150 Go | 250 Go |
| Need a higher tier?Upgrade your service. | Basic level | Enable | Enable |
LEVEL 01MANAGED SERVICES
Standard
The essentials
Basic plan
- 24/7 support by email and tickets
- 24/7 telephone support
- 24/7 hardware replacement
- cPanel / Plesk installation and assistance
- PHP installation, updates and recompilation
- Apache, Nginx, IIS: installation and assistance
- Server migration assistance
- Resource usage monitoring
- Web, email, ping and application service monitoring
- Monthly OS, kernel and security updates
- Proactive security updates and RAID monitoring
- Proactive server alert response
- External backup storage 20 Go
Essential support for your infrastructure.
LEVEL 02MANAGED SERVICES
Startup
Day-to-day administration
88EUR / mois
- 24/7 support by email and tickets
- 24/7 telephone support
- 24/7 hardware replacement
- cPanel / Plesk installation and assistance
- PHP installation, updates and recompilation
- Apache, Nginx, IIS: installation and assistance
- Server migration assistance
- Resource usage monitoring
- Web, email, ping and application service monitoring
- Monthly OS, kernel and security updates
- Proactive security updates and RAID monitoring
- Proactive server alert response
- External backup storage 150 Go
LEVEL 03PROACTIVE SUPPORT
Premium
More proactive operations
242EUR / mois
- 24/7 support by email and tickets
- 24/7 telephone support
- 24/7 hardware replacement
- cPanel / Plesk installation and assistance
- PHP installation, updates and recompilation
- Apache, Nginx, IIS: installation and assistance
- Server migration assistance
- Resource usage monitoring
- Web, email, ping and application service monitoring
- Monthly OS, kernel and security updates
- Proactive security updates and RAID monitoring
- Proactive server alert response
- External backup storage 250 Go
Services, pricing and response arrangements depend on your subscription and the applicable contract. Storage amounts refer to external backup space.
OUR APPROACHFewer surprises.
Fewer surprises.
Greater control.
Managed services provide ongoing assistance within the technical scope defined in your plan.
Choose my plan01
Monitor
Monitor resource health and, depending on the tier, application services.
02
Maintain
Carry out the agreed administration tasks and updates.
03
Respond
Support incident resolution and proactively handle alerts when included.
YOUR QUESTIONSThe essentials,
The essentials,
with complete clarity.
Details about services, backups and the level of support.
What's the difference between the three service levels?
The first tier includes 24/7 ticket support, resource monitoring and essential assistance. The second adds system administration and application monitoring. The third also includes phone support, proactive alerts and RAID monitoring.
Which servers are eligible for managed services?
HOSTOWEB managed services are designed for VPS, cloud, dedicated server and colocation customers. The scope depends on the service and system being operated.
What external backups are available?
Storage is 20 GB for tier one, 150 GB for tier two and 250 GB for tier three. Backup, retention and restore policies should be defined according to your requirements and plan.
Can the team work on PHP, Apache, Nginx and IIS?
Yes. PHP and web server services are included in tiers 2 and 3, subject to service terms. cPanel and Plesk assistance is included in all three tiers.
Is 24/7 phone support available?
24/7 telephone support is specified for the third tier. 24/7 email and ticket support are available across all three tiers.
Are security updates proactive?
Monthly OS, kernel and security updates are included in tiers 2 and 3. Proactive updates and RAID monitoring are reserved for the third tier.
Is migration assistance included?
Yes. Server migration assistance is listed in all three tiers. The specific scope and steps must be confirmed for the architecture being migrated.
HOSTOWEB / EXPERTISE 24/7
View plans Your servers deserve the right support.
Compare our managed service tiers and choose the level that matches your operational needs.
